1.  Submit a work ticket

         Submit a Tech Help ticket for the Chromebook by visiting the staff page of the district website.

 Select the Category "Hardware"

Sub Category "Chromebook"

Item is the model " Dell or Asus"

  Concern is a quick title ie " Broken Screen" "Keyboard" 

 Please include the following information in the description:

  •  Asset Tag # (Property of Liberty E.S.D. #25) or Service Tag #

  • A more detailed description of the problem

  • List any trouble shooting steps you've already taken   

 Take note of the INC# of the work ticket you just submitted

2. Send the Chromebook to the front office when prompted

Not all incidents need to be sent back for repair. We may offer some troubleshooting advice or you can tell us the steps you've taken to rule out some of the common problems. On the other hand some incidents require disciplinary action and must be reported to your administrator. Please do not send a device to the front office until you are advised to do so.

Someone from your front office staff is tracking your schools chromebooks. Therefore all chromebook transactions must filter through your front office.

Please send your chromebook to the front office with a note with your INC number (work order number) on it.

      3. Locked Chromebook

A locked chromebook is an easy fix! You don’t even have to send it to the front office

The device was locked because its location was unknown. Please let your front office staff know you found it so they can manage their sheets accordingly.

In your work ticket please include the devices serial number. This information is included in the lock message when you turn on the chromebook. It will say “This device (*********)...” the serial number is inside the parenthesis. The last 7 or so characters are all that is required to search the database and find the correct device. You may also be able to find the serial number/service number on the sticker on the back of the device.

       4. Replacements/ Loaners

You're office manager is handling on site loaners. Depending on the model type you may receive a replacement or a loaner device while the chromebook is being repaired. Examples of when a loaner would NOT be in place would be if a student intentionally damaged the device and the front office decides not to put one in place. We will supply the front office with replacements if they request it from us.


How long will it take?

This varies according to model type. We will close your ticket when the final device is delivered to the front office of your school.


Thank you for your assistance!

The job of managing chromebooks has become a large task, full of learning curves, and we appreciate your patience as we develop and fine tune a system that works for the whole district.