If the mouse works, but is sluggish or appears to be glitchy, it is most likely due to needing an update.

Have the student login in and then follow these instructions:

Check for updates yourself

  1. Turn on your Chromebook.
  2. Connect your Chromebook to Wi-Fi.
  3. At the bottom right, select the time and then Settings .
  4. At the bottom left, select About ChromeOS.
  5. Under "Google ChromeOS," you'll find which version of the Chrome operating system your Chromebook uses.
  6. Select Check for updates.
  7. If your Chromebook finds a software update, it will start to download automatically.